Mind Your Step
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Help & FAQs
What is the Mind Your Step Program?
The Mind Your Step Program (MYSP) is a protective footwear and apparel program designed to prevent workplace injuries across all Amazon businesses. Eligible U.S. associates and managers receive an annual credit to purchase approved protective items, including safety footwear, insoles, compression socks, and Fire Resistant (FR) apparel.
Am I eligible for the Mind Your Step Program (MYSP)?
If you are in the United States and your role requires safety toe shoes and/or Fire Resistant (FR) clothing, you are likely eligible for the program. Contact your manager to confirm your eligibility if you have not yet received enrollment information.
Where can I shop for my approved safety item(s)?
You can shop through mysp.us.workstore.amazon, and enroll using your Amazon.com account. Once logged in and enrolled, you will see your approved items and credit information.
Is the Mind Your Step Program mandatory?
While participation in the Mind Your Step Program is not mandatory, wearing safety shoes and/or FR clothing may be required and mandatory for your role. Please refer to the employee safety policy for safety specifications, exceptions, and consequences of noncompliance.
If I purchase shoes outside of the Mind Your Step Program, can I be reimbursed?
No, safety shoes purchased outside of MYSP will not be reimbursed. If you require a shoe that is not available through the program, email accommodations@amazon.com for approval. If approved, your manager will be responsible for purchasing the required item(s).
If I change jobs, am I required to buy new safety items?
If you change jobs, you may be subject to new safety requirements. Check with your new manager to confirm whether your current items are compliant. If not, you will be automatically updated in our roster file and eligible to use a new credit for your new approved safety items.
Do I need an Amazon account to use MYSP?
Yes, the Mind Your Step Program requires an Amazon account. Similar to any online shopping experience, an account is necessary to store shipping and payment information and data security. Your personal and Workstore accounts are linked together but your data (orders, payment methods, etc.) is not shared between them.
Where is my 10% employee discount?
Great news! Your 10% employee discount is already included. All product prices displayed on the storefront reflect your discounted pricing automatically. There's no need to apply a code or manually calculate whether an item fits within your company-funded credit amount. Simply shop and enjoy your savings!
If I change jobs, am I required to buy new safety items?
If you change jobs, you may be subject to new safety requirements. Check with your new manager to confirm whether your current items are compliant. If not, you will be automatically updated in our roster file and eligible to use a new credit for your new approved safety items.
If I change jobs, will I receive a new credit?
In some cases, yes. If you move to a new business line with different safety standards, you will automatically receive a new credit to purchase your new safety item(s). If you move to a new role or location that uses the same safety shoes, you may not receive a new credit. Check with your manager if you are unsure.
What is Enrollment?
Enrollment is a one-time process that verifies your eligibility for the Mind Your Step Program. After you log into the Workstore with a personal Amazon account, you can enroll using a magic link or by providing additional verification information (alias, first name, and last name). This links your account to the program and ensures you receive the correct credit amount(s) and can view your safety-approved items.
Do I need an Amazon account to use MYSP?
Yes, the Mind Your Step Program requires an Amazon account. Similar to any online shopping experience, an account is necessary to store shipping and payment information and data security. Your personal and Workstore accounts are linked together but your data (orders, payment methods, etc.) is not shared between them.
What if I don't want to use my personal Amazon account?
If you don't want to link your Workstore account to an existing personal Amazon account, you can create a new Amazon account at the login page of the Workstore. Once that account is created, you can log in using that account.
Why am I seeing an error code when entering my name / trying to enroll?
Please refer to the specific error message displayed on-screen. If the issue persists, contact the MYSP support team.
I forgot the password to my Amazon account; can I still sign up?
Yes! Click on the "Forgot Password" link when prompted to sign in during or outside of the enrollment process. You will receive a password reset link at the email address associated with that account. Once you reset your password, you can use that email address to sign in and enroll in the Mind Your Step Program.
I've already enrolled — why am I seeing the enrollment screen again?
If you are being prompted to enroll again, you are logged in under a different email address. Log out and sign back in using the email address you used when enrolling in the program.
What is my Amazon Alias?
Your Amazon Alias is a unique login identifier used for Amazon email and system access. The alias is the first part of your email (alias@amazon.com) and can also be found above the photo on your blue badge. You can also find your Alias using AtoZ at https://atoz.amazon.work.
Why am I seeing an error code telling me my alias is already being used for the Mind Your Step Program?
The program allows enrollment only once per employee. This error is most likely caused by signing in to the storefront using a different email address. Sign out of the account and log in using the email address you used when you initially enrolled. If this error continues, please contact Customer Service to identify the enrolled account information.
I've recently changed roles, and I'm not seeing the credit for my new business unit — what do I do?
If you have recently changed roles and your credit has not been updated, please contact your manager or the MYSP support team so that your account can be reviewed and the appropriate credit applied.
Where can I shop for my approved safety item(s)?
You can shop through mysp.us.workstore.amazon, and enroll using your Amazon.com account. Once logged in and enrolled, you will see your approved items and credit information.
The item I want is out of stock — what can I do?
Every attempt is made to keep items in stock at all times, but periodically some sizes or widths sell out before new inventory arrives. We recommend finding an alternate item that is in stock rather than waiting if you need your safety item(s) now. Unfortunately, there is no guarantee that an item will come back in stock or when.
I'm not able to find item(s) that work for me — how can I request accommodation?
All accommodations and special-requirement requests should be submitted through the accommodation process. Please email accommodations@amazon.com or consult your manager for the appropriate submission steps.
Can I make suggestions for items to add to the store?
Yes! Feedback and suggestions for approved items can be submitted through the MYSP feedback button on your online storefront. Periodic surveys may also be available throughout the program year and is a great place to provide product feedback and suggestions.
What if I need my item(s) faster than the delivery options I see at checkout?
Delivery speeds are displayed at checkout based on item availability and your location. If the available shipping options do not meet your timeline, consider selecting an alternative approved item that may ship faster. If you still cannot find a suitable delivery option, contact your manager to discuss alternatives.
Can I use my MYSP credit outside of the MYSP workstore?
No, the MYSP credit(s) can only be utilized through mysp.us.workstore.amazon and as part of the Mind Your Step Program. If you require items outside of the program, please email accommodations@amazon.com or speak with your manager.
What if I need new shoes or insoles before I receive a new credit?
Speak with your manager to request an additional credit. If approved, they can submit a ticket to add a new credit to your enrolled account.
If I change jobs, will I receive a new credit?
In some cases, yes. If you move to a new business line with different safety standards, you will automatically receive a new credit to purchase your new safety item(s). If you move to a new role or location that uses the same safety shoes, you may not receive a new credit. Check with your manager if you are unsure.
If I have more than one credit balance, can I utilize it at a later date if I want to shop more?
Yes, if you have multiple credit balances (e.g., shoes and insoles), you do not need to use both at the same time. You can utilize each credit independently when you are ready to shop.
Can I purchase more than one item with my credit?
Yes. Your credit will apply towards your cart balance, regardless of the item total.
What if the cost of the item I want exceeds my credit amount?
If an item costs more than your available credit, you may pay the difference out of pocket using a personal payment method at checkout. Note that you will be required to pay taxes on any subtotal beyond your available credit.
When can I expect my new year's credit to be issued?
Annual credits are typically issued at the start of each program year. Check the MYSP portal or contact your manager for specific issuance dates.
I've recently changed roles, and I'm not seeing the credit for my new business unit — what do I do?
If you have recently changed roles and your credit has not been updated, please contact your manager or the MYSP support team so that your account can be reviewed and the appropriate credit applied.
How is tax calculated for purchases through the Mind Your Step Program?
Tax is calculated at checkout based on your shipping address and applicable local tax rates. Your MYSP credit covers both the item cost and any applicable taxes up to the credit limit. If the total cost (item + tax) exceeds your credit amount, you will be responsible for taxes on the amount beyond your credit balance.
What happens to any unused credit after I checkout?
Any remaining credit balance after checkout will stay in your account and can be applied to future eligible purchases within the program year.
Do I need to pay for shipping?
No, the shipping options within Workstore are free.
Why am I not seeing the credit from a returned item?
Credit refunds from returns may take a few business days to process and appear in your account. If the credit does not appear within 5-7 business days, contact Customer Service with your order number and return details.
Can I return an item that I paid for partially with a personal credit card? When will the funds be refunded to my personal credit card?
Yes, items purchased with a combination of MYSP credit and a personal credit card can be returned. The MYSP credit portion will be refunded to your program account, and the out-of-pocket amount will be refunded to your original payment method. Refunds typically process within 5-7 business days after the return is received.
How can I track my order?
Order tracking information is available in your MYSP order history. You can log in to your account on the Workstore and view the status and tracking details for each order.
What happens to any unused credit balance at the end of the program year?
Any unused portion of your credit will expire at the end of the program year (either December 31st or May 31st). Credit balances from orders can only be used to place additional orders within the same program year.
Am I allowed to ship my items directly to my house?
Yes, you may ship your MYSP items directly to your home address. You will be able to enter or select a shipping address during checkout.
What if I need my item(s) faster than the delivery options I see at checkout?
Delivery speeds are displayed at checkout based on item availability and your location. If the available shipping options do not meet your timeline, consider selecting an alternative approved item that may ship faster. If you still cannot find a suitable delivery option, contact your manager to discuss alternatives.
Do I need to pay for shipping?
No, the shipping options within Workstore are free.
How can I track my order?
Order tracking information is available in your MYSP order history. You can log in to your account on the Workstore and view the status and tracking details for each order.
How do I resolve a delivery issue?
If you experience a delivery issue, please log in to your MYSP account and review the order details. If the issue is not resolved automatically, contact Customer Service with your order number and a description of the problem.
What if I need to cancel my order?
If you need to cancel an order, please do so as soon as possible through your MYSP account order history. Once an order has shipped, it may not be cancellable; in that case, a return can be initiated upon delivery.
What if I need to change my order (different product, size, or address)?
Order changes can only be made before the order has been shipped. Log in to your MYSP account to review your order status. If the order has already shipped, you will need to return the item and place a new order.
I got a notification that my package was delivered, but I can't find it.
If your package shows as delivered but you cannot locate it, please first check around your delivery address (mailroom, reception, neighbors). If you are still unable to find the package, contact MYSP support with your order number and delivery details to initiate a missing package investigation.
Why am I not seeing the credit from a returned item?
Credit refunds from returns may take a few business days to process and appear in your account. If the credit does not appear within 5-7 business days, contact Customer Service with your order number and return details.
Can I return an item that I paid for partially with a personal credit card? When will the funds be refunded to my personal credit card?
Yes, items purchased with a combination of MYSP credit and a personal credit card can be returned. The MYSP credit portion will be refunded to your program account, and the out-of-pocket amount will be refunded to your original payment method. Refunds typically process within 5-7 business days after the return is received.
What if I need to return an item I purchased through the Mind Your Step Program?
Returns can be initiated through the MYSP portal. Follow the return instructions provided in your order history to begin the process. Credits will be refunded to your program account once the return is processed.
How long will it take for my credit to be refunded after I return an item?
Credit refunds are typically processed within a few business days of the return being received. If your credit has not been restored within the expected window, please contact MYSP support.
I have a safety shoe or clothing item that is damaged — what can I do?
If your safety item is damaged and no longer safe to use, speak with your direct manager. They can evaluate the situation and, if appropriate, submit a request for an additional credit to replace the item.
Can I return worn items?
All returned items need to be new and unused and in their original packaging to return. We recommend trying on any items indoors and for shoes, on a carpeted floor to ensure fit before using at work. If you need to return a worn item, please reach out to your manager to request an exception prior to returning.
I need to return an item, but I purchased it using the credit from a previous year — what do I do?
Returns for items purchased with a prior-year credit should still be submitted through the MYSP portal. Contact MYSP support if you encounter any issues with the process.
What is the return policy for items purchased through the Mind Your Step Program?
The MYSP return policy details are available in the program portal. Generally, items must be returned in acceptable condition within the specified return window. Please refer to the portal or contact MYSP support for full policy details.
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